Terms Of Service | Done & Co

Effective Date: September 8, 2025

1. Acceptance of Terms

By accessing or using Done & Co.’s website, platforms, or services, you agree to be bound by these Terms of Service and all applicable laws. If you do not agree, you may not use our services.

2. Services Provided

Done & Co. provides:

Digital consulting and brand strategy
Website and application design & development
Hosting support and white-glove website operations
Security, compliance, and continuity services

Specific terms, fees, and deliverables are governed by individual Statements of Work (SOWs) or Master Service Agreements (MSAs) between Done & Co. and each client.3. User Responsibilities

You agree to use our services only for lawful purposes.
You may not attempt to disrupt or gain unauthorized access to our systems or those of our vendors.
You are responsible for maintaining the confidentiality of your login credentials and notifying us promptly of any suspected breach.

4. Intellectual Property

All content, code, and creative work produced by Done & Co. remains our intellectual property until full payment is received.
Upon payment, ownership of deliverables transfers as specified in the applicable project agreement.
Done & Co. retains ownership of proprietary methods, trademarks, and branding.

5. Third-Party Services

Our services rely on trusted third-party providers (including Vercel, Supabase, Sanity, GitHub, SendGrid, Cloudflare, Google Workspace, Stripe, Gusto, and Deel).

By using our services, you also agree to comply with these providers’ terms.
Done & Co. is not liable for outages, downtime, or security issues originating from third-party providers.

6. Payment Terms

Fees and billing schedules are detailed in your project agreement.
Payments may be processed via Stripe (PCI DSS Level 1 compliant) or ACH.
Done & Co. does not directly store or process credit card data.
Late payments may result in suspension of services or additional fees.

7. Confidentiality

Both Done & Co. and clients agree to treat all non-public business, financial, or technical information as confidential. Disclosure is permitted only when required by law.

8. Privacy & Data Protection

Your use of Done & Co. services is also governed by our Privacy Policy. Done & Co. maintains documented policies for access control, encryption, monitoring, vulnerability management, incident response, and business continuity.

9. Security & Compliance

Disclaimer
While Done & Co. employs industry best practices and leverages compliant third-party vendors (SOC 2, ISO 27001, HIPAA, GDPR, PCI DSS), no system is fully immune to risk. Done & Co. disclaims liability for security incidents beyond our reasonable control.

10. Limitation of Liability

To the maximum extent permitted by law:

Done & Co. is not liable for indirect, incidental, or consequential damages.
Our aggregate liability is limited to the amount paid by the client for the services in dispute.

11. Termination

Either party may terminate services as described in the applicable project agreement.
Done & Co. reserves the right to suspend or terminate services immediately for violations of these Terms or for non-payment.

12. Governing Law

These Terms are governed by the laws of the State of Texas, USA, without regard to its conflict-of-law principles.

13. Updates to Terms

We may update these Terms periodically. Updates will be effective upon posting, with the Effective Date shown above. Continued use of our services after changes constitutes acceptance.

14. Contact

Questions about these Terms of Service may be directed to: support@doneandco.com